Below you’ll find the answers to most frequently asked questions. Can’t find your question? Please don’t hesitate to contact us.
How can I pay?
Pay directly using:
Pay later using Billink
Simply pay later up to a maximum amount of € 250 with Billink. The extra costs for this service depend on the order amount:
- € 0.00 to € 50.00 = € 0.75
- € 50.01 to € 100.00 = € 1.25
- From € 100.01 = 2.95%
Choose another payment method if the amount exceeds € 250.
Do all prices include VAT?
Yes, all prices include VAT.
- Plants 6% VAT.
- Related articles 21% VAT.
How do I place an order at Green lifestyle store?
Step 1: Place the product in your shopping cart.
Place the selected product in your shopping basket by clicking on the “in shopping cart” button. Then click on the “view shopping cart” button when you have finished shopping and want to order right away.
Want to continue shopping? No problem, the product is being held in your shopping basket. To go directly to the shopping cart you can click on the shopping cart icon at the top right of the page. Here you can also see how many products are held in your shopping basket.
Step 2: Go to your shopping cart.
- In the shopping cart you see all products you have added.
- Do you want to order more than 1 product? You can change the number in the grey box.
- Do you have a giftcard or discount code? Enter the code and click on the Apply button.
Below the shopping basket totals you see:
- The total amount of your order including 6% or 21% VAT.
- The shipping costs, within the Netherlands the shipping costs are € 3.95, for Belgium € 8.35 and for Germany €9,95. Free delivery for orders above € 50,- within the Netherlands and Belgium. Free delivery for orders above €80,- to Germany.
Finished shopping? Click on the “continue to checkout” button.
Step 3: Enter your details.
Enter your details as completely as possible. Your details remain strictly confidential.
Different delivery address? You can enter a different delivery address to, for example, have the package delivered to your work or send it to someone as a gift.
Are you sending a plant, accessory or giftcard to someone? You can leave them a personal message if by entering a text “gift card message” field. We will write your message by hand on one of our beautiful postcards or gift cards.
Step 4: Choose how you’d like to pay
- Direct payment: iDeal or Paypal.
- Post-payment: you pay after your order has been delivered via Billink.
- Green lifestyle store giftcard
Step 5: Check and confirm your order
Here you see your data and order in one overview.
Is your order correct? Put a check in the check box of the terms and conditions and indicate that you have entered all information correctly. Finally, click on the “place order” button.
Step 6: Pay for your order
If you have opted for direct payment, you can enter your iDeal or credit card details here. You can also choose to pay afterwards via Billink.
Thanks for your order!
When will I receive an e-mail confirming my order?
You will receive the confirmation e-mail right after placing your order.
Can I cancel my order?
You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the goods. To exercise the right of withdrawal, you must inform us of the withdrawal of the agreement via the withdrawal form. Please complete the form and mail it to firstname.lastname@example.org. To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired (14 days).
View the consequences of the cancellation and our return address under the question “Can I return my plant(s)?”
Can I return my plants?
You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the goods. To exercise the right of withdrawal, you must notify us of the withdrawal of the agreement through the return form. Please complete the form and mail it to email@example.com. To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired (14 days).
Consequences of the cancellation:
If you revoke the agreement, you will immediately receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) and at least no later than 14 days after we have been informed of your decision to cancel the agreement, we will be refunded. If you return only part of your order, the delivery costs will not be refunded. We will pay you back with the same payment method as you used for the original transaction. We may wait with reimbursement until we have received the goods back, or you have demonstrated that you have sent back the goods, whichever is the earlier.
You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you informed us of the decision to cancel the agreement. You are on time if you return the goods before the period of 14 days has expired.
Do you mean to return a plant because there’s something wrong with it? You might be entitled to our 50-day guarantee. In short, the conditions are: you have to take good care of the plant according to the instructions and inform us immediately if something is wrong with the plant. This way we can offer advice at the first signs of, for example, water shortage or low humidity, and prevent the plant from deteriorating further. Read on for an explanation of these conditions and further important information about the guarantee.
The direct costs of returning the goods will be refunded after we have received them. Please send us a photo of the receipt in order for us to complete the refund. If you wish to make use of the right of withdrawal, you are expected to return the product with all accessories and, if reasonably possible, in the original packaging to us. We are not liable for damage that the package can incur during the return.
Royal FloraHolland (PostNL locatie)
T.a.v. Green lifestyle store
1431GB Aalsmeer Nederland
Please note! Flowering plants where the chance of rapid deterioration is greater than with green house plants are exempt from the right of withdrawal.
What is your complaint policy?
Green lifestyle store makes every effort to process and deliver your order with the greatest care. If you are not completely satisfied, please contact us as soon as possible via firstname.lastname@example.org or via our contact form. For complaints about damage or a questions relating to care, we request that you add a photo. This allows us to properly assess the complaint and, where possible, provide correct advice. You will receive a response within 2 working days after sending the complaint or question.
Are you not satisfied with the handling of your complaint? Then you can submit it to the Consumer Complaint Boards (De Geschillencommissie), Postbus 90600, 2509 LP in The Hague (https://www.degeschillencommissie.nl/english/). You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).
Is there a (delivery) guarantee on plants?
We take every possible care in sending our products. The plant is sent in a nice, plant-friendly box that has been specially developed for the distribution of plants. Was your plant or pot damaged upon arrival? Please send us photos via email@example.com or contact us via the contact form. You will receive a response within 2 working days of receiving the complaint or question. To handle the complaint properly, we ask you to send the following:
- A photo of the outside of the package where the package label is visible.
- A photo of the opened package where the contents and wrapping in the package are clearly visible.
- A photo of the entire product.
- A detail photo / close-up of the specific damage to the item.
Green lifestyle store is fully responsible for the quality of its products! Our plants come directly from the grower and are packaged and shipped with care. Does the quality of the plant deteriorate (quickly) within 2 weeks? Please contact us! With our knowledge and possibly the advice of a grower, we can advise you, so that you can enjoy your plant again afterwards. Please don’t wait longer to contact us. Since our influence on the plants’ living condition ends as soon as they are sent out, we cannot guarantee its health for an extended period of time.
Is something wrong with the plant immediately after delivery? Send us a photo of the plant via firstname.lastname@example.org. We will then come up with a suitable solution within 2 working days.
The legal guarantee applies to all items that you purchase from us. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it.
Who delivers my order?
Our plants are delivered by PostNL.
When will my plant(s) be delivered?
As all our plants are delivered fresh from the grower, the delivery time takes about 1 to 3 working days. You can choose a delivery day in the calendar when placing your order. You will be informed about the delivery and be able to track the package through Track & Trace. Please note: The delivery time currently takes about 1-5 working days due to our migration to a new system.
Can I trace my package through Track & Trace?
Yes, after the package has left our warehouse, you’ll be able to trace it through the Track & Trace link on the
PostNL website. You’ll receive your Track & Trace link the evening before delivery.
Please note: The package will not be delivered on a storey.
What happens to my plants if I'm not at home when they are delivered?
If the addressee is not at home, PostNL will try to deliver the package to the neighbours. If they are unable to deliver the package to the neighbours, a “not at home” message will be left in your mailbox. Using this, you can choose a new delivery date.
You’ll find a “not-at-home-code” on the card left in the mailbox. Using this code you can select a new delivery date and location through Post.nl on the same day (until 10:00 p.m.). You can then choose from the following options:
- Delivery on another day (since plants have an expiration date it’s best not to plan a new delivery date over two days later).
- Delivery in the evening. On working days you can have the plants delivered between 6:00 and 10:00 p.m. This costs € 1,95.
- Pick your delivery up at a PostNL location. You can then pick it up on the following day from 3:00 p.m.
- Pick your delivery up at a PostNL location the next morning. You can then pick it up from 9:00 a.m. This costs € 1,95.
What happens to my plant(s) when I'm not at home during the second delivery attempt?
If PostNL cannot deliver your package during the second delivery attempt, you’ll be able to pick it up at a nearby PostNL location. You” find the address on the ‘not at home message’ that the delivery service will have left in your mailbox. Don’t forget to bring your ID when picking up the package.
What are the delivery costs?
Delivery within in the Netherlands: € 6,95
Delivery to Belgium: € 8,35
Delivery to Germany: € 9,95
Free delivery for orders above € 50,- within the Netherlands and Belgium. Free delivery for orders above €80,- to Germany.
What countries do you deliver to?
We currently only deliver to the Netherlands and Belgium.
What should I do when I haven't received my package(s)?
Firstly, check the packages’ Track & Trace code to see if the delivery address is correct. If so, please check if a new delivery date was scheduled. If not, or if the address is incorrect, please contact us at email@example.com. Is delivery status shown on the Track & Trace link: “sent,” and has that status remained unchanged for over two working days? Please contact us at firstname.lastname@example.org!
Can I send a plant to someone as a gift?
Yes, you can enter the address of the person you want to surprise at the delivery address. Our plants are always packed in a nice box (including plant care card), so it will always look like a gift. In addition, it is possible to leave a personal message in the ‘gift card message’ field. This will then be handwritten on a nice card, and added to your gift.
How can I give someone a giftcard?
On the giftcard-page you can order a giftcard with a value of €10, €15, €25 or €50. We recommend leaving a personal message for the recipient in the ‘message giftcard’ field. You can then send it straight to the recipient.
I would like to leave a personal message, is that possible?
You can leave a personal message if you’re sending someone a giftcard or a plant as a gift. You do this by leaving your message in the ‘message gift card’ field. We will then write your message by hand on one of our beautiful postcards or giftcards, and put it with your gift.
What does it cost to leave a personal message for a gift recipient?
This is free! We’ll write your personal message by hand on the giftcard or on one of our postcards.
How is the plant wrapped as a gift?
Whether you order a plant for yourself, or send one as a gift: all plants are sent out in a cheerful-looking giftbox, along with a plant care card. You could also leave a personal message for the gift recipient in the ‘message giftcard’ field. We’ll write your personal message by hand on the giftcard or on one of our postcards.
How can I redeem my giftcard?
During the order process, you can choose giftcard as a payment method. If the giftcard doesn’t cover the entire sum, you can pay the remaining amount through one of the other payment methods.
What happens to any remaining credit on my giftcard?
If you still have credit on your giftcard, you can spend the remaining amount via the same code when placing your next order.
Are the plants fresh?
Yes, all our plants are delivered straight from the grower.
How will my plant be packaged?
Our packaging is cheerful-looking, and has been specially developed for transporting plants. Each plant is accompanied by a card with care tips and a bit of background information about the plant.
Who chooses the plants in your product range?
Our product range is carefully selected by our stylist. Moreover, we work with many plant growers to find the best picks for you. Our product range includes all kinds of plants: from sturdy-looking plants to trendy, unusual plants.
How should I care for my plants?
Along with the delivery of every plant, a care card is included. This card contains all information relating to plant care and background information about the plant.
How can I contact you?
You can contact us by leaving a message in the contact form on our website, or by sending an email to email@example.com. You can reach us from Monday till Friday, 9:00 AM – 17:00 PM.
How can I become a reseller?
Please contact us by leaving a message in the contact form on our website, or by sending an email to firstname.lastname@example.org. You can reach us from Monday till Friday, 9:00 AM – 17:00 PM.
Do you have a newsletter?
Definitely! We have a monthly newsletter with all kinds of offers and interesting updates. Subscribe via the ‘subscribe’ button in the footer below, or by clicking here.